We offer FREE domestic shipping on all orders of $200 NZD and over.

• New Zealand & Australia: flat rate of $15, for orders under $200
• International: flat rate of $50 (unframed art only — see below)

All orders are dispatched within 5–11 business days of purchase.

Delivery time after dispatch (approximate, courier-dependent):

• New Zealand (shipped from Auckland): 2–4 business days
• Australia (shipped from Melbourne): 4–7 business days
• International (shipped from Auckland): 7–14 business days, plus possible customs delays

Need it sooner? Add a note to your order at checkout or contact us at hello@ledendesign.com we're happy to accommodate expedited requests where we can.

Please note: dispatch times may be longer during major sales periods (e.g. Black Friday, Christmas). We'll do our best to flag any known delays here in advance.

We dispatch all orders with a tracked service. Once your order has shipped, tracking details will arrive in a separate email from our courier partner — please check your Junk/Spam folder if you don't see it. Still can't find it? Email us at hello@ledendesign.com.

We always try to ship orders together, but courier size restrictions occasionally mean your order arrives in two separate parcels. These usually arrive within a day or two of each other. If it's been longer, please get in touch and we'll help track down the second parcel.

Unframed prints are carefully rolled in mailing tubes with tissue paper; framed prints and canvas are bubble-wrapped and boxed for transit protection. In the rare case your order arrives damaged, we'll arrange a replacement as quickly as possible.

Yes — currently for unframed prints only, shipped via FedEx.

• Leden Design is not responsible for customs fees or import duties, which may apply depending on your country.
• Shipping times may vary due to customs processing.
• We're working on international shipping options for framed artwork and will update this page once available.

If your order hasn't arrived within the expected window (see delivery estimates above) or your tracking hasn't updated in several days, contact us at hello@ledendesign.com with your order number and we'll investigate.

We want you to be 100% happy with your purchase. If something isn't quite right for your space, we're happy to offer an exchange, refund, or store credit within 30 days of purchase, depending on the product:

• Unframed fine art: refund, exchange, or store credit
• Framed fine art & Canvas: exchange or store credit
• Paper goods: refund, exchange, or store credit

To be eligible, items must be unused and returned in their original packaging and condition. To start a return, email us at hello@ledendesign.com with your order number.

If something's not right with your order (wrong item, missing item, or damage in transit) email us at hello@ledendesign.com with your order number and a description (include a photo, if possible) of the issue.

Our standard sizes are:

• Portrait & landscape: A3 – A0
• Square: 30x30cm – 100x100cm

Can't find the size you're after? We also offer custom sizing — see below.

Yes — we can print up to 110cm wide and are happy to arrange a custom size for your space. Reach out to hello@ledendesign.com and we'll help you find the right fit.

Yes — you're welcome to view artwork at our Auckland studio by appointment, or request a sample beforehand. Samples are $50, redeemable on purchases over $500. Email hello@ledendesign.com to arrange either.

Our team is happy to help you choose. We offer sizing advice and can provide an at-scale render of the artwork on your wall (just send us a photo of the space). You can also check out our print guide for tips on styling different wall setups.

Yes new art makes the perfect gift, please put a note in with your order on the details. 

Our high-performance glass offers crisp clarity and protects your artwork, and for larger sizes (A0 and above) we use shatter-proof acrylic for extra durability.

Our standard glass does have some reflection — we recommend avoiding direct sunlight when hanging your piece. If you'd prefer non-reflective glass, this can be arranged; just confirm with us at hello@ledendesign.com before ordering.

Our bespoke frames are professionally made from sustainably sourced wood at our two workshops — Auckland, New Zealand and Melbourne, Australia.

All our mouldings are made from sustainable sourced wood and come in the following sizes:

Fine art frames (standard sizes): 20mm wide x 30mm deep
Fine art frames (A0 & 80x80cm and larger): 30mm wide x 20mm deep
Canvas frames (all sizes): 10mm wide x 45mm deep

We offer 3 contemporary colours — plus custom mouldings on request. Reach out to hello@ledendesign.com to discuss options.

We print on 100% cotton rag paper, chosen for its vibrancy and long-lasting durability — so your artwork stays beautiful for years to come.

Mat board isn't a standard option on most products, but it can be added to most framed artworks on request. Email hello@ledendesign.com for details and a quote.

Yes — we'd love to work with you. Visit our wholesale page to apply, or email hello@ledendesign.com with any questions.