Chris

A4 and A3 prints are packed in a cello bag with a cardboard back for protection. A2, A1 prints come rolled, in tubes to fit the print.

Please allow 2-4 working days for all prints above A3 size to be made (shipping time on top of this). 

All size prints are printed on a wide format printer onto 180gsm paper unless otherwise requested. (A4) - 210 x 297mm (21 x 29.7cm) (A3) - 297 x 420mm (29.7 x 42cm) (A2) - 420 x 594mm (42 x 59.4cm) (A1) - 594 x 841mm (59.4 x 84.1cm) Custom sizes for prints are welcome.

All limited edition prints are signed and numbered with an embossed stamp.

All of our framed pieces are made to order so please allow 2 weeks for these to be sent.

30mm front profile with 20mm depth, in white or black- Handmade in New Zealand - String pack for hanging - 2mm clear glass front - Each Frame is carefully packed with cardboard corners and bubble wrap for a safe journey. Thanks for viewing! (questions are welcome at info@ledendsign.com)

All of our framed prints are custom made to order so please allow 2 weeks for their production and to be sent out to your lovely homes. 

IMPORTANT: At this stage, the framed prints are only available to NZ customers, we are working hard to make them available to other countries, thank you for your patience!

We appreciate each and every order. We value every customer and will endeavour to get your order to you promptly, and in perfect condition.

Free Shipping on all orders over $50 (within NZ)

Once payment is confirmed, orders are processed and shipped 3-5 working days.

All shipping is via NZ POST/Post Haste/NZ Couriers/Castle Pastels/Fed Ex

Tracking numbers/courier information will be provided via email once the order is dispatched.

Generally orders will be received within 3-10 working days, however, certain destinations may take longer.

AUS shipping: 3-10 working days (via NZ post) 

NZ shipping: 3-4 working days (via post haste)

please note that there is shipping time plus a processing time

Please make sure that all details are entered correctly, as they can not be changed once the order has been shipped.

Leden takes no responsibility for any orders that are lost in the process of shipping, therefore customers must liaise with the shipping company given to them and tracking number provided. However, we are always happy to assist.

Returns:

Please make sure that you choose carefully as all of our prints are custom printed and returns for "change of mind" will not be accepted.

In the unlikely event that a product is delivered to you damaged please get in touch and a replacement will be sent out as soon as possible. 

Shipping Internationally:

Please note that certain taxes or duty charges may be charged to the customer upon arrival into the country. These charges are not covered by Leden. The items will not be released until they are paid. 

We are unable to advise how much any charges incurred will be, but your customs office should be able to advise you.

NZ: Free shipping over $50

INTERNATIONAL: $15 Flat rate for orders under 1KG

Via NZ POST

If you have any questions at all, do not hesitate to ask them by emailing us at: ledendesign@gmail.com