We appreciate each and every order. We value every customer and will endeavour to get your order to you promptly, and in perfect condition.
Free Shipping on all orders over $50 (within NZ)
Once payment is confirmed, orders are processed and shipped within 48 hours (2 working days).
All shipping is via NZ POST/Post Haste/NZ Couriers/Castle Pastels/Fed Ex
Tracking numbers/courier information will be provided via email once the order is dispatched.
Generally orders will be received within 3-10 working days, however, certain destinations may take longer.
AUS shipping: 3-10 working days (via NZ post)
NZ shipping: 3-4 working days (via post haste)
Please make sure that all details are entered correctly, as they can not be changed once the order has been shipped.
Leden takes no responsibility for any orders that are lost in the process of shipping, therefore customers must liaise with the shipping company given to them and tracking number provided. However, we are always happy to assist.
We with provide the information needed to place a claim.
Please make sure that you choose carefully as all of our prints are custom printed and returns for "change of mind" will not be accepted.
In the unlikely event that a product is delivered to you damaged please get in touch and a replacement will be sent out as soon as possible.
Please note that certain taxes or duty charges may be charged to the customer upon arrival into the country. These charges are not covered by Leden. The items will not be released until they are paid.
We are unable to advise how much any charges incurred will be, but your customs office should be able to advise you.
NZ: Free shipping over $50
INTERNATIONAL: $15 Flat rate for orders under 1KG
(orders will be processed with in 24 hours of receiving them)
Via NZ POST
If you have any questions at all, do not hesitate to ask them by emailing us at: firstname.lastname@example.org